Return and Refund Policy

RETURN AND REFUND POLICY

Last updated October 14th, 2021

Thank you for your purchase. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return and refund policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@americangimuseum.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging if provided and include your proof of purchase, and mail your return to the following address:

Museum of the American G.I.

Attn: Returns

RMA #

P.O. Box 9599

College Station, Texas 77842

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Returns will also be accepted in person at the Museum during normal operating hours.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Event Tickets

Please Note

  • Purchasing a ticket to a Museum of the American G.I. event constitutes a donation made to the Museum and is not eligible for a refund. This includes cancellation due to inclement weather, force majeure, etc.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return and refund policy, please contact us at:

979-690-0501

info@americangimuseum.org